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I'm not receiving the email to reset my password to old account. Help!

New member | Level 2
New member | Level 2

I cannot reset my password because I still haven't received any recovery email in my mail account. I have tried submitting my dropbox email for a recovery mail plenty of times, for me to receive an email from dropbox and RESET my password -- but dropbox still haven't sent me one. 

Seeking for any of your assistance regarding this. I really would like to regain the files inside my old dropbox account. 

 

Thank you so much

1 Reply 1
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Re: I'm not receiving the email to reset my password to old account. Help!

Dropboxer
Dropboxer

Hi @Claire7; welcome to our Community!

 

I'm sorry to hear you're having issues with resetting your password to an old account of yours. Let's take a look at what could be going wrong here.

 

When you request a password reset, the email comes from no-reply@dropbox.com to the email address that's associated with the account in question. If you don't receive this email, it’s possible that address is blocked. Check to see if the email arrived in your junk/spam folder. If it didn’t, add no-reply@dropbox.com to your address book and then try the reset again.

 

Let me know what you find and we'll take it from there Claire! 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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