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I'm not receiving the email to verify my account, why?

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I'm not receiving the email to verify my account, why?

Explorer | Level 3

I have not received the Dropbox verification email after sending the request numerous times, adding the address to my contacts, and checking my spam folder. What do I do?

7 Replies 7
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Re: Verification

Dropboxer

Hi @Andrew622, thanks for joining the Community!

 

I'm sorry to hear about this matter. In order to look into this in more detail, would it be okay to contact you at the email associated with your forum profile?

 

Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: Verification

Explorer | Level 3

Hi Jay, 

 

Yes, by all means. Thanks!

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Re: Verification

Dropboxer

Thanks @Andrew622, I've sent you an email, please reply when you get the chance.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: Verification

Explorer | Level 3

Hi @Jay 

 

Sorry for not responding to this for so long. I was having some trouble with my email with getting messages from users outside of the network. That appears to be resolved now but I am still not getting the verification email from Dropbox. Could you try again? 


Thanks!

Highlighted

Re: Verification

Dropboxer

The ticket should still be valid, could you try checking your inbox again?


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: Verification

Explorer | Level 3

Hi @Jay 

 

I am still not seeing any message in my inbox, beyond the notification that you replied to this post. Is this the message in question (from Dropbox Community)?

Highlighted

Re: Verification

Dropboxer

As you don't seem to have received the original email, I've sent you another message. Please reply to it as soon as possible. Thanks!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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