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Re: I'm not receiving the email verification in my inbox

I'm not receiving the email verification in my inbox

Alex810
New member | Level 2

I'm not recieving an email verification from Dropbox. I started attempting to verify this account yesterday morning (+24 hr ago).  So far, I've done the following:

  • DONE: Check your spam folder to make sure it didn't end up there.
  • DONE: You can also add the email address no-reply@dropbox.com to your address book and then try sending the email again.
  • DONE: If you're still not receiving the email, contact your email service provider to troubleshoot further. (no emails from dropbox ever recieved in this email box). 

I don't know what to do now. Please advise. 

 

1 Reply 1

Re: I'm not receiving the email verification in my inbox

Jay
Dropboxer

Hi @Alex810, thanks for messaging today!

 

Are you using a custom domain name, or a large email provider for your Dropbox account?

 

What did the email service provider state when asking if any emails from the Dropbox domain arrived?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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