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I'm trying to access my old account and need some help as I can't get the security code

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I'm trying to access my old account and need some help as I can't get the security code

Explorer | Level 3

i am trying to get to my old account but it ask for security code and i didnt recieve any mail about it 

1 Accepted Solution

Accepted Solutions
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Re: I'm trying to access my old account and need some help as I can't get the security code

Dropboxer

Hi @mohamed mostafa hamed; welcome to our Community!

 

Am I correct to assume that you're reffering to an account that has two-step verification enabled

 

If that's the case, can you elaborate on what exactly is not working for you? 

 

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

5 Replies 5
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Re: I'm trying to access my old account and need some help as I can't get the security code

Dropboxer

Hi @mohamed mostafa hamed; welcome to our Community!

 

Am I correct to assume that you're reffering to an account that has two-step verification enabled

 

If that's the case, can you elaborate on what exactly is not working for you? 

 

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: I'm trying to access my old account and need some help as I can't get the security code

Explorer | Level 3
@walter
It is my old account, but I was not able to verify two steps in it because it is on the old system and the problem is that when I enter the email and the password to enter , it wants the security code and It is supposed to send me an email With the code on my mail and I didn’t receive anything until now and i am waiting from yesterday and opening my mail
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Re: I'm trying to access my old account and need some help as I can't get the security code

Explorer | Level 3
What can i do now to get back my account??
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Re: I'm trying to access my old account and need some help as I can't get the security code

Dropboxer

In that case, I'd suggest going through the relevant guide for more information and possible ways on how to recover your old account @mohamed mostafa hamed.

 

I hope this helps!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: I'm trying to access my old account and need some help as I can't get the security code

New member | Level 2

I can't remember if this is an old account. All i know is that my name does not come up. It comes up as Russ Barron. Have no idea how that got there and i do n ot see any options for any sort of settings or account for that matter. I really new to this.

 

email: [email removed as per Community Guidelines]

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