cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you're up against the clock to get holiday ready, so here are some tips on how to use Dropbox to make your prep easy! Check them out!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I'm trying to contact your Support team via email, but I'm getting a 500 error message.

I'm trying to contact your Support team via email, but I'm getting a 500 error message.

justinchien
Explorer | Level 3

hi , I had some issue abou dropbox Business subscription , when I go to your email support ,and the service is down, please contact me as soon as possible

1 Accepted Solution

Accepted Solutions

Re: dropbox support email service is down

Lusil
Dropboxer
Thanks for your swift reply, @justinchien
 
I was able to contact you via email, as mentioned in my previous post, so please check your inbox for my latest message at your convenience. 
 
Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

11 Replies 11

Re: dropbox support email service is down

Rich
Super User II

The email support service appears to be working fine. I just opened a ticket and received an automated response confirming that the ticket was received.

What's happening that has you believing that the system is down?

Re: dropbox support email service is down

justinchien
Explorer | Level 3

hi, thanks for replying, when i go here,

https://www.dropbox.com/support

,click email service and try to send email to you , but it show 500 erroremailService.JPG

errorPage.JPG

Re: dropbox support email service is down

justinchien
Explorer | Level 3

thank u for helping,I'm waiting online

Re: dropbox support email service is down

Rich
Super User II

Clear your browser's cache/browsing history and try again, or try another browser.

Re: dropbox support email service is down

Lusil
Dropboxer
 
Are you still having issues contacting our Support team via email? Have you tried switching browsers, using incognitos, and ensuring that you’re not running any browser extensions?
 
If so, let me know and I can contact you directly at your email address associated with your Forum profile. Let me know and I’ll make sure to get back to you as soon as possible. :slight_smile:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: dropbox support email service is down

justinchien
Explorer | Level 3

@Lusil

Hi Lusil,

I pretty sure that it's not the browser issue ,

please contact me via my profile infomation,

thanks

 

Re: dropbox support email service is down

Lusil
Dropboxer
Thanks for your swift reply, @justinchien
 
I was able to contact you via email, as mentioned in my previous post, so please check your inbox for my latest message at your convenience. 
 
Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: dropbox support email service is down

Rich
Super User II

@justinchien wrote:

I pretty sure that it's not the browser issue


Google Chrome, which you appear to be using by your screenshots, has been known to have issues with the Dropbox website, including erroneous 500 errors that aren't received in other browsers. In those instances, clearing Chrome's browsing history has almost always corrected the issue. That's why this was suggested.

Re: dropbox support email service is down

justinchien
Explorer | Level 3

Hi,Rich,

thanks for helping,

I'm not sure what cause this problem,because I've use different browser(firefox,safari,...etc) and navigate to the support address ,it 's show 500 error,

but I'm already in contact with lusil via email, and waiting for further infomation

 

Who's talking

Top contributors to this post

  • User avatar
    Lusil Dropboxer
  • User avatar
    Rocka New member | Level 2
  • User avatar
    justinchien Explorer | Level 3
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?
Need more support?