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I'm trying to get in my old free account. Can you help?

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I'm trying to get in my old free account. Can you help?

Explorer | Level 3

I am trying to get into my old free account. 

3 Replies 3
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Re: I'm trying to get in my old free account. Can you help?

Dropboxer

Hi @Covenantone; welcome to the Community!

 

I'll be glad to help with this, yet, it's not quite clear what's not working for you exactly so I'd appreciate it if you could elaborate on your query.

 

Thanks a bunch! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I'm trying to get in my old free account. Can you help?

Explorer | Level 3

Obviously I’m trying to get into my account. I have access to my [email removed by moderator]. I do not have access to covenant one.com sold the business 10 years ago. So I’m trying to find out if it’s going to my piece got [email removed by moderator] or [email removed by moderator] And how to reset my password so I can get in to my account.

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Re: I'm trying to get in my old free account. Can you help?

Super User II

How old is the account? If it was inactive for more than one year, it would have been deleted due to inactivity. If you still have access to the email address associated with the account, you can try to reset the password. Otherwise, without access to the email address associated with your Dropbox, there's no way to access the account. If you don't know which email address you used, refer to the link in Walter's reply above.

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