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I'm trying to upgrade to Plus but the website won't accept my card, what's wrong?

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I'm trying to upgrade to Plus but the website won't accept my card, what's wrong?

New member | Level 2

I'm not getting to upload my account

 

I use a personal free account and want to change for Dropbox Plus, but I don't get why the site doesn't accept my credit card. 

1 Reply 1
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Re: I'm trying to upgrade to Plus but the website won't accept my card, what's wrong?

Dropboxer

Hello there @InacioAlves, I'm sorry to hear you're having trouble with this!

 

Are you getting a specific error message when trying to upgrade your account? If so, can you send along a screenshot of that excluding any personal info (like billing info)?

 

If you try using another web browser or an incognito/private window, does it allow you to upgrade through there?

 

Let me know how - thanks!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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