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I'm unable to purchase the Dropbox Business plan. What should I do?

New member | Level 2
New member | Level 2

I am unable to purchase dropbox business

1 Accepted Solution

Accepted Solutions
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Re: I'm unable to purchase the Dropbox Business plan. What should I do?

Dropboxer
Dropboxer
Hey @DuluthArt, that’s an odd behavior, let me follow-up with you a bit more closely, so as to determine what’s happening together! 
 
#1. As an initial point of reference, are you getting any error messages when trying to upgrade? Just so as to exclude it from being a browser-specific error, I’d like to ask you if this persists through an incognito/private browsing window or even a different browser than your standard. Can you try that once & see if that amends the behavior? As an additional step, clearing your browser's cache would be helpful.
 
#2. Have you tried upgrading with a different payment method incidentally? (Note: I’m asking you since there could be an issue with the currency on your region or you may need to ensure that your payments are authorized for international payments. )
 
If that persists, please do let me know here & I’ll make sure to investigate what’s happening in more depth. 
 
I’ll be awaiting your next update here, in order to work together towards a fix. Thanks in advance & enjoy the rest of your day until we talk again!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

1 Reply 1
Highlighted

Re: I'm unable to purchase the Dropbox Business plan. What should I do?

Dropboxer
Dropboxer
Hey @DuluthArt, that’s an odd behavior, let me follow-up with you a bit more closely, so as to determine what’s happening together! 
 
#1. As an initial point of reference, are you getting any error messages when trying to upgrade? Just so as to exclude it from being a browser-specific error, I’d like to ask you if this persists through an incognito/private browsing window or even a different browser than your standard. Can you try that once & see if that amends the behavior? As an additional step, clearing your browser's cache would be helpful.
 
#2. Have you tried upgrading with a different payment method incidentally? (Note: I’m asking you since there could be an issue with the currency on your region or you may need to ensure that your payments are authorized for international payments. )
 
If that persists, please do let me know here & I’ll make sure to investigate what’s happening in more depth. 
 
I’ll be awaiting your next update here, in order to work together towards a fix. Thanks in advance & enjoy the rest of your day until we talk again!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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