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I need help. My old Dropbox accounts got deleted.

New member | Level 2
New member | Level 2

Ill try to be as short as possible
So i had 2 dropbox accounts for a while
And i uploaded so many pictures and videos
Stuff that mean alot to me
Dead familly members now..
I just thought i could save their memory that way

But then i lost access to my email , my phone got stolen , and i was a kid back then so i didnt know the importance of stuff like emails and all , thus i didnt remember the emails nor passwords

It took me long to find them back but short after , my phone literally drowned (dont ask its shamefull)

And during all that time , dropbox changed terms and conditions

I just got access to dropbox
But its too late
And my old accounts got deleted :,(
So i had to get new ones , to make things worse i used the same emails

I feel horrible and i really need help

I was just wondering if i could get them back

1 Reply 1

Re: I just need help

Super User II
Super User II

Accounts that are idle for a year or more are subject to deletion due to inactivity. This has always been the case and isn'soemthing that changed in the Dropbox Terms.

Once an account has been deleted due to inactivity, neither the account nor the content can be recovered. All data is purged so there's no way to recover it.

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