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I need help cancelling a Dropbox subscription and get a refund

I need help cancelling a Dropbox subscription and get a refund

danielnaville
Explorer | Level 3

Hello. I have subscribed to a Dropbox account connected to business I needed done via that account. However, now the business is closed and I cannot access my account any longer but I still got charged 100 EUROS!!!!!

 

Please help me cancel that account (IEG.education) and get me a refund too if you can.

 

Thank you!

 

Daniel Naville

1 Accepted Solution

Accepted Solutions

Re: Billing

Luffy
Experienced Collaborator | Level 11

Sorry to hear about this @danielnaville!

 

As this is a public forum, I would suggest that you logged a ticket and them directly explaining the situation. 

 

Hope you'll get this resolved soon Daniel!  Have a great weekend!

View solution in original post

5 Replies 5

Re: Billing

Luffy
Experienced Collaborator | Level 11

Sorry to hear about this @danielnaville!

 

As this is a public forum, I would suggest that you logged a ticket and them directly explaining the situation. 

 

Hope you'll get this resolved soon Daniel!  Have a great weekend!

View solution in original post

Re: Billing

danielnaville
Explorer | Level 3

Thank you but how exactly do I do that? There seems to be no direct contact possibility with anyone!!!!!

Re: Billing

Luffy
Experienced Collaborator | Level 11

On this page just go to Customer Support and then choose the email option following the path for billing inquiries.

 

Hope this helps! 

 

PS: Phone support is available to the advanced Business plan and the Enterpsise customers, if I'm not mistaken, as shown here. 

 

 

Re: I need help cancelling a Dropbox subscription and get a refund

sseul1019
New member | Level 2

안녕하세요. Dropbox를 저번 달 잠깐 사용할 때 정기구독을 신청했었는지..ㅠㅠ

지금은 사용하고 있지 않은데 오늘 12,000원이 결제가되었어요.

 

오늘 결제된 부분 환불가능한지 문의드립니다^^

Re: I need help cancelling a Dropbox subscription and get a refund

Luffy
Experienced Collaborator | Level 11

안녕하세요 ~ sseul1019 - 오늘 어떠니?

내가 온라인 번역기를 사용하고 있기 때문에 제대로 얻었는지 확신 할 수는 없지만 최대한 많이 도와 드리겠습니다.

내가 올바르게 이해하고 Dropbox 구독에 대한 환불을 요청하려면 www.dropbox.com/support에서 티켓을 기록하고 공개 포럼이므로 직접 문의해야합니다. 이와 같은 계정 관련 문의.

 

Note:I am attaching the English version below just in case.

Hey there @sseul1019 - how are you today?

I am not sure if I got it correctly as I am using an online translator yet I'll try to help as much as  can.

If I understood correctly and you'd like to ask for a refund for a Dropbox subscription you should log a ticket at  www.dropbox.com/support  and ask directly as this is a public forum and we won't be able to help with account specific inquiries such this one.

Let me know if this helped and enjoy the rest of your day!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a question, feel free to Ask for help from the Community here.]

 

Poll
We love to learn from the educators who use Dropbox. Whether you teach kids, teens, adults or a combination of all three, we want to know what apps and integrations you use with Dropbox to help with teaching. Which of the ones below is your favorite, or most used tool?
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Top contributors to this post

  • User avatar
    Luffy Experienced Collaborator | Level 11
  • User avatar
    sseul1019 New member | Level 2
  • User avatar
    danielnaville Explorer | Level 3
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