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I need help with accessing one of my two accounts. Any ideas?

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I need help with accessing one of my two accounts. Any ideas?

New member | Level 2

Does anyone know how to contact Dropbox customer service?
It seems I have 2 accounts, one basic, one plus ( with paid subscription) both with the same email address.
I can not access my plus account and important files on that account.
I have tried calling, and Dropbox.com/support
I get no where.
I appreciate any help.
Thank you

1 Reply 1
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Re: I need help with accessing one of my two accounts. Any ideas?

Dropboxer

Hi there @Kristine2020, thanks for reaching out to us. 

 

Your technical support options depend on what kind of account you have. You can find your options by logging in and going to dropbox.com/support

 

However, I'd be more than happy to have a look into this from here, if you'd like! I'll just need a bit more info, such as:

  • When you try to access your Dropbox account, are you getting any error messages?
  • Are you trying to access it from the website, the mobile app, or the desktop app? 
  • Are you having trouble with both accounts or just one of them? 

Keep me posted - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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