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I need help with cancelling my monthly subscription and have some feedback too

Explorer | Level 4

I apologize for this rant in advance; my anger is directed toward the company, of course, not the “community readers” and there is simply no other way I have been able to find to share my experience. I have been trying DESPERATELY for weeks to cancel my old monthly subscription from a second account I made years ago. The problem is this other account was linked to my university email from a semester abroad and I no longer have access to that email, and they require email verification for me to log into that Dropbox account. I’m about to have to CANCEL MY ENTIRE BANK ACCOUNT because of this. There is no one for me to call because this entitled company here only allows its PREMIUM PAYERS to call their support team?! Absolutely disgusting of you Dropbox. Oddly enough, when I called my bank, they said they way the fees we drafted in months prior to now would have allowed them to stop the payments on their end. However, with the way it was drafted this month, even my **bleep** bank cannot stop these people from taking my money, my account manager advised me to cancel my card!!! Why were the drafts taken in a different way after I’d been looking around to cancel recently before?? Very untrustworthy, very deceitful. I should be able to call and request you stop drafting my card even if I cannot log into that specific Dropbox account. I’m not expecting an answer to this, I haven’t even really asked a question, but hopefully someone will see this and realize how horrible this company’s customer support system is. Thank you and **bleep** you, I am now cancelling my bank account tomorrow.

3 Replies 3
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Re: awful sneaky business!! have tried EVERYTHING and cannot stop your monthly draft!!

Dropboxer
Dropboxer

Hi @ally1224; welcome to our Community and sorry to hear about this. 

 

I'd really like to look into this for you, but I couldn't find a support ticket for your inquiry; do you happen to have one open? If so, please send me the ticket's ID (a 7 digit number) so I can locate it on our system and get on it. 

 

I'm only asking as this is the only way to get assistance with a billing specific inquiry, especially when you don't have access to the email address that's connected to the account in question to prove the account's ownership.

 

That being said, even if you don't have access to that email address, we can still help. 

 

Just log a ticket with our support team providing the following information so we can help with your cancellation request. 

 

To look into this for you, we will need all of the following information (obviously for security reasons):

 

• Card type
• First six digits of the card
• Last four digits of the card
• Full name on the credit card charged
• Date of charge
• Amount charged
• Billing postal code

 

If you happen to have the 12 character alphanumeric transaction ID shown on your bank account, please send that on as well while if you paid with PayPal, we'll need the PayPal transaction ID

 

I know this is not much, but I hope it helps at some extent Ally. Please keep me posted!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: awful sneaky business!! have tried EVERYTHING and cannot stop your monthly draft!!

Explorer | Level 4
I got it figured out. Thank you for your advice.
Highlighted

Re: awful sneaky business!! have tried EVERYTHING and cannot stop your monthly draft!!

Dropboxer
Dropboxer

Thanks for the update @ally1224; I'm glad to hear it's sorted now.

 

If you ever come up with any Dropbox questions, please feel free to reach out again; we're always a post away 

 

Have a wonderful week ahead! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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