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I need help with getting a refund as I'm unable to submit a help request. What can I do?

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I need help with getting a refund as I'm unable to submit a help request. What can I do?

Explorer | Level 3

Hi I'm trying to request a refund for a plan I recently cancelled. I am a first time user and a student, and I am unsure as to how I was charged with 5 licenses for a one year plan when I only needed dropbox for less than a month. I cancelled the plan and have tried to fill out a Help Request multiple times using non-incognito and incognito mode but there is a notice that always appears saying there is a problem submitting the request. I've also tried being logged out of the account before trying to fill out the form again. 

6 Replies 6
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Re: I need help with getting a refund as I'm unable to submit a help request. What can I do?

Dropboxer

Hey @rose-12, thanks for posting on the Dropbox Community!

 

As a first step, have you tried submitting the request from another browser? 

 

If you have, could you also try clearing the cache and making sure that you're not running any browser extensions? Maybe that will do the trick. 

 

Let me know how it goes - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I need help with getting a refund as I'm unable to submit a help request. What can I do?

Explorer | Level 3

Yes, I have tried filling out the Help Request form using Firefox, Chrome, and Internet Explorer but I just get the message saying "there was a problem completing this request" when I click submit.

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Re: I need help with getting a refund as I'm unable to submit a help request. What can I do?

Explorer | Level 3

I have tried again using multiple browsers, after cleaning the cache, without extensions, and all other suggestions from the staff but I seem to be getting nowhere.

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Re: I need help with getting a refund as I'm unable to submit a help request. What can I do?

Dropboxer

Hmm. Could you send me a screenshot (without any personal info) of the error message?


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: I need help with getting a refund as I'm unable to submit a help request. What can I do?

Explorer | Level 3

Attached are the screenshots of the error message whenever I hit submit. The first screenshot is from my laptop and the second is when I tried filling out the request on mobile.

 

error.pngScreenshot_20200413-124350_Instagram.jpg

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Re: I need help with getting a refund as I'm unable to submit a help request. What can I do?

Dropboxer

Thanks for the screenshots, @rose-12, and apologies for the late reply. I had a look at it from my end and was able to find that a member of my team was able to troubleshooting this with you. 

 

Thank you for your patience and cooperation. If anything else comes up in the future, please don't hesitate to give me a shout and I'll make sure to get back to you as soon as possible. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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