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I need some help changing my paid plan to Dropbox Business.

New member | Level 2
New member | Level 2

Help Please,

 

I used to be a single user, paying for a 2 TB of storage.  Then, I tried to upgrade to DropBox Business and signed up for the 1 month free trial.  But, I did something wrong.  Now, my old DropBox account will not sync, and I need DropBox to sync again.  I also need DropBox Business to work.  I'm happy to end the 1 month trial.  But, I'm not sure how to stop it, and get my DropBox working again.

1 Accepted Solution

Accepted Solutions
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Re: DropBox for Business Problems

Dropboxer
Dropboxer
Hi there @lmontz!
 
I was able to locate your communication with my colleague and I can see that they’ve replied to you there. Due to account-sensitive info, I’d kindly recommend continuing this discussion with them. Please check your inbox for their latest message. 
 
Cheers! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

2 Replies 2
Highlighted

Re: DropBox for Business Problems

Dropboxer
Dropboxer
Hi there @lmontz!
 
I was able to locate your communication with my colleague and I can see that they’ve replied to you there. Due to account-sensitive info, I’d kindly recommend continuing this discussion with them. Please check your inbox for their latest message. 
 
Cheers! 

Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: I need some help changing my paid plan to Dropbox Business.

Dropboxer
Dropboxer
Hey lmontz, I’ve been able to locate your ticket on our system & I can see that the payment-specific issue you were experiencing should now be resolved for you, therefore if you don’t mind, I’ve accepted my colleague’s reply as a Solution. 
 
Please don’t hesitate to get back in touch with us here in case you experience any issues in the future & we’ll do our best to check back with you. Hope you have a lovely rest of your day!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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