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I need some help regarding my Dropbox account which is under an email I don't have access to.

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I need some help regarding my Dropbox account which is under an email I don't have access to.

New member | Level 2

Hi ,
I’m looking for help with regards to my Dropbox account which was registered through my Yahoo account to which I don’t have access to sign in .
Kindly assist as have very old and imp pics with that email on my Dropbox file .

3 Replies 3
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Re: Password

Dropboxer

Hello @Nazi2302, thanks for reaching out to us here!

 

Could you just clarify for me, are you able to sign into your Dropbox at all? Is it just the access to your email account that you no longer have?

 

If not, are you currently signed into the Dropbox account through any devices?

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I need some help regarding my Dropbox account which is under an email I don't have access to.

New member | Level 2

Hi ,Currently I have signed in from my new email add to Dropbox.
The account which I want to access is on another email which is
[email removed as per Community Guidelines]
For this I dnt have access to mail not I remember the password for Dropbox.
So pls help me as I want to get access to the account .

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Re: I need some help regarding my Dropbox account which is under an email I don't have access to.

Dropboxer

Thanks for getting back to me here @Nazi2302.

 

If you no longer have access to the email address linked with that Dropbox account, and can't sign into the Dropbox account since you forgot the password, then I'm afraid there isn't much I can suggest here.

 

To cover all the possibilities to recover access to your Dropbox account, please check out this article for some more info.

 

However, you'll most likely need to regain access to the email linked with the account to be able to regain access to your Dropbox account. Perhaps you can reach out to your Email Service Provider (ESP) for assistance with this.

 

Sorry that I can't be of much further help with this, but do let me know if you have any questions!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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