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I need to access an account to which I can't access the email address

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I need to access an account to which I can't access the email address

New member | Level 2

I made an another account a while ago but I can"t remember the account details. I believe it may be associated with an old email that I no longer have access to. Is there any way I will be able to access this account ago or some method to recover it. I'm lost.

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Re: I need to access an account to which I can't access the email address

Dropboxer

Hi @Victoria96, thanks for joining the Community!

 

In order to verify account ownership, Dropbox requires confirmation that you have access to the email address in question, so that you can receive any password reset emails.

 

Unfortunately, if you have no access to the email, then it won’t be possible to regain access to your Dropbox account, since it isn’t possible to send password resets to another address.

 

I’m sorry to be the bearer of bad news. If there’s anything else I can assist you with, please let me know.


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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