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Re: Password reset

I need to reset my password cause I don't have my phone

leonthomas15
New member | Level 2

Hi I'm having issues signing into my Dropbox account [personal information removed per the Community's Guidelines]
 as I don't have the phone attached to this account anymore can you please help

1 Reply 1

Re: Password reset

Rich
Super User II

@leonthomas15 wrote:

Hi I'm having issues signing into my Dropbox account [personal information removed per the Community's Guidelines]
 as I don't have the phone attached to this account anymore can you please help


Did you have two-step authentication enabled, with your phone as the verification device? If so, you'll need to use the emergency backup codes you received when enabling two-step authentication.

 

 

Or if this is just a password issue, you can try to reset your password.

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