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I need to speak with someone at Dropbox anyone know how to get to an actual human?

New member | Level 2
New member | Level 2
I tried calling but A voice message saying I needed to do a few things to get a code which would verify me - however I don’t understand the instructions to get that code and so I’m stuck.

It would seem that for the last four years I’ve been being charged for a premium account and I don’t know why because my account is basic. The cost had snuck past me in previous years and then I noticed it this year and so really need to get this resolved as I’m paying for something I’m not getting.
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Re: I need to speak with someone at Dropbox anyone know how to get to an actual human?

Dropboxer
Dropboxer

Hey there @HDeck - sorry to hear about this.

The best way to handle billing and account specific inquiries is through our Official Channels while it's also worth mentioning that phone support is currently available to admins on our Business plans - not for individual plans. 

That being said and as I'd like to help as much as I can from my end, please let me know your ticket's ID once you get the chance to log one and I'll get on it asap.

You can log a ticket through this page: https://www.dropbox.com/support

Thanks!

PS: In the meantime, you can use our lookup tool to find the email address that's associated with the charge(s) in question: 

https://www.dropbox.com/payments/find_receipt



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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