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I noticed an unauthorized charge. What can I do?

New member | Level 2
New member | Level 2

I had a withdrawal on my bank account for $199.00 for professional services through Dropbox.  I did not request or authorize this charge.  Has anyone else had this happen?  I certainly have no need for this service and definitely cannot afford this unexpected charge.  I have already sent an email to Dropbox but naturally they are closed on the weekends so now I have to wait for Monday.  Anyone else have this issue?

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Re: unauthorized charge

Dropboxer
Dropboxer

Hi @philwil1964 - welcome to our Community and happy Monday!

I'm sorry for the late reply here; are you still having issues with this?

If you do, I'd appreciate your ticket's ID (a 7-digit number) so I can locate it on our system and get on it for you asap. 

Thanks! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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