This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
English
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I noticed an unauthorized charge. What can I do?

I noticed an unauthorized charge. What can I do?

philwil1964
New member | Level 2
‎01-31-2020 06:04 PM

I had a withdrawal on my bank account for $199.00 for professional services through Dropbox.  I did not request or authorize this charge.  Has anyone else had this happen?  I certainly have no need for this service and definitely cannot afford this unexpected charge.  I have already sent an email to Dropbox but naturally they are closed on the weekends so now I have to wait for Monday.  Anyone else have this issue?

  • 0 Likes
  • 1 Replies
  • 248 Views
0 Likes
Reply
1 Reply 1

Re: unauthorized charge

Walter
Dropboxer
‎02-03-2020 12:28 AM

Hi @philwil1964 - welcome to our Community and happy Monday!

I'm sorry for the late reply here; are you still having issues with this?

If you do, I'd appreciate your ticket's ID (a 7-digit number) so I can locate it on our system and get on it for you asap. 

Thanks! 

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

0 Likes
Reply
Poll
Are you starting new work habits this year?
Vote
Hide Results
Well, we know it can be hard to keep up good habits, so we made a new working from home cheat sheet, with some good habits, some things to avoid and some tips for making your day a little easier. Check it out here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?