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I only have 2 devices but I reached the device limit, why is that?

I only have 2 devices but I reached the device limit, why is that?

Stuart L
New member | Level 2

I’ve had a basic account for years. I recently upgraded my laptop (old one is gone), and lost, then replaced my phone. Now I was unable to get Dropbox to work on my phone. I uninstalled and then downloaded the app, which says that I’ve reached my device limit and will need to get a paid plan. I think my replacement phone is counted against me.

I only have 2 devices, my current laptop and phone. I've never had more than two at one time. I have very limited needs and I’d like to clear out all other devices and continue with my basic plan. Can you help me?

1 Accepted Solution

Accepted Solutions

Re: forced to upgrade?

Mark
Super User II

You can delete / unlink old devices from www.dropbox.com/account . Click on security and then you should see all devices listed


 


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View solution in original post

2 Replies 2

Re: forced to upgrade?

Mark
Super User II

You can delete / unlink old devices from www.dropbox.com/account . Click on security and then you should see all devices listed


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

View solution in original post

Re: forced to upgrade?

Stuart L
New member | Level 2

Thanks, Mark. It seems to have worked, I'll find out for sure when my 30 days runs out...

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