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I only have 2 devices but I reached the device limit, why is that?

I only have 2 devices but I reached the device limit, why is that?

Stuart L
New member | Level 2
Go to solution

I’ve had a basic account for years. I recently upgraded my laptop (old one is gone), and lost, then replaced my phone. Now I was unable to get Dropbox to work on my phone. I uninstalled and then downloaded the app, which says that I’ve reached my device limit and will need to get a paid plan. I think my replacement phone is counted against me.

I only have 2 devices, my current laptop and phone. I've never had more than two at one time. I have very limited needs and I’d like to clear out all other devices and continue with my basic plan. Can you help me?

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

You can delete / unlink old devices from www.dropbox.com/account . Click on security and then you should see all devices listed


 


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View solution in original post

7 Replies 7

Mark
Super User II
Go to solution

You can delete / unlink old devices from www.dropbox.com/account . Click on security and then you should see all devices listed


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Stuart L
New member | Level 2
Go to solution

Thanks, Mark. It seems to have worked, I'll find out for sure when my 30 days runs out...

Chris H.19
New member | Level 2
Go to solution

Thank You so much Mark!!!

After unlinking my old iPad...my new iPad connected automatically!!!

I now have my 3 devices all connected thanks to you!!!

You made my day!!!  

SherBear1
New member | Level 2
Go to solution

When I look up the devices that are linked to my account, there are 2 that are the same but have different names. So it appears that I have 4 devices, but there aren't more than 3, unless one of the accounts is on an old computer that has died.

Megan
Dropbox Staff
Go to solution
Hi @SherBear1, thanks for posting today! 

I've merged your question into this thread, since it echoes what others have expressed. 

Feel free to follow the steps Mark has provided, and let me know how they worked out for you.

Cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support


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snowdog52
New member | Level 2
Go to solution

When I log in I see the device limit/upgrade pop-up and can’t get past it to view my account and delete old devices.

Rich
Super User II
Go to solution

@snowdog52 wrote:

When I log in I see the device limit/upgrade pop-up and can’t get past it to view my account and delete old devices.


Try going directly to your Security page.

 

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  • User avatar
    Rich Super User II
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    snowdog52 New member | Level 2
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    Megan Dropbox Staff
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    SherBear1 New member | Level 2
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    Chris H.19 New member | Level 2
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