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I paid for an upgrade, but it's not reflected on my account

I paid for an upgrade, but it's not reflected on my account

G4RF88
Explorer | Level 3

Hi,

 

I upgraded my account from basic to Plus this afternoon, a payment was taken from my bank but my plan hasn't been upgraded. I cant do the transaction look up as the payment didn't have a transaction number. 

I have made a billing help request.

 

Any help would be appreciated.

 

Gareth

5 Replies 5

Re: I paid for an upgrade, but it's not reflected on my account

Hannah
Dropboxer
Hey @G4RF88, thanks for reaching out to us!

Can you let me know how you upgraded? Was it directly through our website or through the app on your phone?

Keep me posted!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: I paid for an upgrade, but it's not reflected on my account

G4RF88
Explorer | Level 3
Hi Hannah,

It was on the website. Monthly subscription.

Gareth

Re: I paid for an upgrade, but it's not reflected on my account

Rich
Super User II

@G4RF88 wrote:
It was on the website. Monthly subscription.

And was it done with a credit/debit card, or some other payment method?

Re: I paid for an upgrade, but it's not reflected on my account

G4RF88
Explorer | Level 3

It was debit card. I checked my internet banking and a payment has been taken. No transaction code though.

 

Gareth

Re: I paid for an upgrade, but it's not reflected on my account

Jay
Dropboxer
Hi @G4RF88, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by logging into your account, clicking this support link, scrolling down to 'Submit a help request', and providing as much info as possible.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    G4RF88 Explorer | Level 3
  • User avatar
    Rich Super User II
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    Hannah Dropboxer
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