cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Update: Find information on Dropbox support during COVID-19 here
Close

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

I paid for an upgrade to the Plus plan in December but my account still shows Basic. Any ideas?

New member | Level 2
New member | Level 2

Hi

I paid for an upgrade to Dropbox Plus in December 2019 - but I have just realized my account is still running in Basic mode.. :-( I can't find a way to change without paying the fee for Plus again.

Does anyone have a solution ? I find no way to contact a technical tream with Dropbox.

1 Accepted Solution

Accepted Solutions
Highlighted

Re: I paid for an upgrade to the Plus plan in December but my account still shows Basic. Any ideas?

Dropboxer
Dropboxer

Hey @TFPA, thanks for reaching out to us on the Dropbox Community. 

 

If you find that you have a Basic account when you've paid for a Dropbox plan, could it be that you're looking at a different account? 

 

Since each Dropbox account is connected to a unique email address, if you've received a charge for a subscription, you can check which email and payment date is associated with it with our credit card charge lookup tool.

 

Let me know how it goes - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

3 Replies 3
Highlighted

Re: I paid for an upgrade to the Plus plan in December but my account still shows Basic. Any ideas?

Dropboxer
Dropboxer

Hey @TFPA, thanks for reaching out to us on the Dropbox Community. 

 

If you find that you have a Basic account when you've paid for a Dropbox plan, could it be that you're looking at a different account? 

 

Since each Dropbox account is connected to a unique email address, if you've received a charge for a subscription, you can check which email and payment date is associated with it with our credit card charge lookup tool.

 

Let me know how it goes - thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: I paid for an upgrade to the Plus plan in December but my account still shows Basic. Any ideas?

New member | Level 2
New member | Level 2
Thanks for your reply - and you were right... appreantly the upgrade was for another user.. I found out what to do. Thanks!
Highlighted

Re: I paid for an upgrade to the Plus plan in December but my account still shows Basic. Any ideas?

Dropboxer
Dropboxer

Glad to have helped, @TFPA! If anything else comes up, you know where to find us. 

 

In the meantime, I hope you have a lovely day ahead!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?