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I paid to upgrade my account but it's not been upgraded yet. How can I get help?

I paid to upgrade my account but it's not been upgraded yet. How can I get help?

VH2
New member | Level 2
December

I am disgusted at drop box.  They have taken money for my account to be upgraded and yet my account has not been upgraded and there is no contact support for me to discuss this with anyone.

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Re: Drop box fraud

Daphne
Dropboxer
December

I'm sorry to hear about that @VH2, I'd be happy to help out!

 

Can you just clarify for me, was the upgrade made through the Dropbox website, or through the Google/Apple app store?

 

If it was directly through the website, please use this tool here to double check the upgrade was applied to the correct account.

 

Let me know and we can take it from there!

Daphne
Community Moderator @ Dropbox
dropbox.com/support


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