cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I paid to upgrade to plus after my renewal was rejected 2 weeks ago, my account is still basic.

I paid to upgrade to plus after my renewal was rejected 2 weeks ago, my account is still basic.

Pattiwagen
Explorer | Level 4

My credit card was replaced and when my dropbox account was to autorenew. The old card was rejected and  I renewed it manually.  I have a receipt for the renewal, and my account was downgraded to basic today.  I tried to contact support, but since I was downgraded to a basic account, I cannot contact them. I can renew again just to contact them, but will I get a refund?  I tried the restore Purchases on my phone, and got the error dropbox.com error 403.  Here is part of the email from Drobox 12/14 

Hi Pat,

Congratulations on upgrading your account to Dropbox Plus! This email serves as your receipt. 

 Amount: $119.88
New space: 2 TB
Transaction ID: [Removed as per Community Guidelines]

Then there is a l"get started" ink on the email .  When I go there, my dropbox account is over filled and basic.

1 Reply 1

Re: I paid to upgrade to plus after my renewal was rejected 2 weeks ago, my account is still basic.

Jay
Dropboxer

Hi @Pattiwagen, thanks for posting on the Community!

 

Could you confirm if you upgraded to a paid plan, and were then refunded, or did it simply not upgrade at all? Have you tried upgrading since posting your message?

 

Is the transaction showing up on the card lookup tool here associated to the same account?

 

Keep me updated with any progress!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Which Dropbox integrations are you using while working from home?
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?