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I pay $13.79 a month but dropbox says my 2.5MB is full and I need to upgrade! I thought I had!!!

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I pay $13.79 a month but dropbox says my 2.5MB is full and I need to upgrade! I thought I had!!!

New member | Level 2

Help please! I have been paying monthly for a while now. I thought I had already upgraded my account as I pay 13.79 a month which is the price of the Plus plan for 2TB. However Dropbox is telling me that my account is full at 2.5MB and I need to upgrade. ??? It is so hard to get an answer or support!

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Re: I pay $13.79 a month but dropbox says my 2.5MB is full and I need to upgrade! I thought I had!!!

Super User

Is it possible that you have two separate accounts by accident?

 

When you go to https://www.dropbox.com/account/plan, what plan does it say that you're using?

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