I received a notification that my drop box was full. I paid for the 1TB upgrade which was immediately charged to my account but my Dropbox was not, or has not upgraded. there appears to be no help available to get this done. can someone advise the way forward
On July 27, 2016 I received the e-mail below after paying for an upgrade.
However the upgrade was not made.
Could you please, fix it and make the upgrade?
Lúcia Mary Singer
De: Dropbox [mailto:no-reply@] Enviada em: sábado, 16 de julho de 2016 15:16 Para: biowords Assunto: Dropbox payment received, account upgraded
Hi Lucia, Thanks for upgrading your Dropbox account! This email serves as your receipt. Email account: biowords Amount: $99.00 New space: 1.01 TB Transaction ID: ae5rt2ge You’ll be charged $99.00 including applicable tax, (minus any applicable credits or promos) yearly until you cancel your subscription. Previous charges won’t be refunded when you cancel unless it’s legally required. A detailed summary of your transactions with Dropbox can be found on your payments page, where you can view, download, and print your invoice. As a reminder, here are a few things you can do with your bigger, better Dropbox:
Put more in Dropbox with 1 TB (1,000 GB) of space to backup and sync your photos, videos, docs, and other files Protect the stuff you share by adding passwords and expirations to shared links Keep your files safe even when the unexpected happens with remote wipe for lost devices
Need help? Check out our support page for more information. - The Dropbox Team
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