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I received a 25GB HP Promotional dropbox space increase, but I should have actually received 100GB

I received a 25GB HP Promotional dropbox space increase, but I should have actually received 100GB

mun12
Explorer | Level 3

According to the terms of your HP Promotion (https://help.dropbox.com/accounts-billing/space-storage/hp-promotion), any HP device purchased on or after 9/1/2020 should have a promotional offer of 100GB of Dropbox space for 12 months.

 

I purchased an HP Spectre x360 Convertible 15-eb1xxx laptop directly from HP's website on April 2nd, 2021. By all accounts, it should have the 100GB Dropbox offer. However, it only came with the 25GB offer through the pre-loaded software, which was added to my account.

 

Please help me resolve this issue ASAP. I have receipts for my laptop purchase.

 

Thanks in advance!

3 Replies 3

Re: I received a 25GB HP Promotional dropbox space increase, but I should have actually received ...

Hannah
Dropboxer
Hey @mun12, thanks for posting on our Community today!

Can I actually reach out to you via email, so we can look into this?

Thanks!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: I received a 25GB HP Promotional dropbox space increase, but I should have actually received ...

mun12
Explorer | Level 3

Yes please do, @Hannah. Do you have access to my email address that is linked to my drop box account?

Re: I received a 25GB HP Promotional dropbox space increase, but I should have actually received ...

Hannah
Dropboxer
Absolutely, I just reached out to you, so make sure to check your emails!

Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Hannah Dropboxer
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    mun12 Explorer | Level 3
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