Re: I received a 25GB HP Promotional dropbox space increase, yet I should have received 100GB

BeAuMaN · ‎12-11-2020

Hello,

I took some time to review the terms of your HP Promotion:

https://help.dropbox.com/accounts-billing/space-storage/hp-promotion

The table indicates that HP Devices purchased on or after 9/1/2020 are to have a promotional offer of 100GB of Dropbox space for 12 months.

I purchased a HP 15t-dy200 Touch Laptop directly from HP's website on 11/26/2020. This laptop was assembled new on 12/03/2020, and was delivered on 12/10/2020. By all accounts it should have the 100GB Dropbox offer, however it only came with the 25GB offer through the pre-loaded software, which was added to my account.

Is there any way that support can fix this? I have receipts for my laptop purchase.

Thanks.

Megan · ‎07-06-2021

Hey @oof_magoof, I hope you're doing well!

As I'd like to help you out on this, do you mind if I send you an email so we can have a closer look there?

Thanks!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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KatieKate · ‎07-18-2021

Hi
Same problem with me. Could you contact me to resolve please?
Thanks

Megan · ‎07-19-2021

Done @KatieKate!

You got a new email.

Cheers!

Megan
Community Moderator @ Dropbox
dropbox.com/support

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mariannah · ‎07-26-2021

Hi

I bought my laptop on 22 July 2021 and it says it is supposed to come with 100GB space. It's only 25gb space. https://help.dropbox.com/accounts-billing/space-storage/hp-promotion.

Please help me out.

Thanks.

mariannah · ‎07-29-2021

Hi

I bought my laptop on 22 July 2021 and it says it is supposed to come with 100GB of space. It's only 25GB of space. https://help.dropbox.com/accounts-billing/space-storage/hp-promotion.

Please help me out.

Thanks.

Walter · ‎07-29-2021

Hi @mariannah, thanks for joining the discussion here and sorry to hear about this.

Would it be OK if I used the email address that's linked to your profile here on our Community to reach out?

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Chinnu_bond007 · ‎09-14-2021

did any one get an email regarding 100 GB, or these people just bragging that they will send email and not sending us...

mariannah · ‎09-15-2021

Yes.

My email is [email removed as per Community Guidelines]

Walter · ‎09-15-2021

Sure thing @mariannah, you've got

Walter
Community Moderator @ Dropbox
dropbox.com/support

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Chinnu_bond007 · ‎09-19-2021

@Walter i have never received any email from you,