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I received an email about my account today

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I received an email about my account today

Explorer | Level 3

I received an email about setting up my account, but I did that a while ago. It asked me to finish my setup. What gives? Did someone else create a new account in my name? How would I check this?

7 Replies 7
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Re: I received an email about my account today

Dropboxer

Hi @Stev1, thanks for messaging the Community!

 

Could you let me know more about the exact contents of the email so I can understand what you received?

 

A screenshot of the email, while hiding personal details, would be great!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I received an email about my account today

Explorer | Level 3
I'm not sure how to attach a screenshot. How do I do that safely?
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Re: I received an email about my account today

Dropboxer

Click this button in the bar above where you're typing.

 

Attach photo.jpg


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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Re: I received an email about my account today

Explorer | Level 3
I don't have a bar like that on mine.
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Re: I received an email about my account today

Dropboxer

Could you try switching browsers to see if this helps? Otherwise, use incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely. 


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: I received an email about my account today

Explorer | Level 3

Screenshot_20200414-090219.png

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Re: I received an email about my account today

Dropboxer

Was the email address it was sent to the same address as the one you have already with Dropbox?

 

If so, then it’s possible that the email was sent out in error to you, since it isn’t possible to open an account with the same address on our system

 

Hope this helps to clarify matters!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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