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I received an email with no link to reset the password, why?

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I received an email with no link to reset the password, why?

Explorer | Level 4

When I click on "Forgot my password" I recieved a reset password email without the link to reset. Any idea how to sort this out?

 

Screen Shot 2020-04-21 at 1.24.55 PM.png

3 Replies 3
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Re: I received an email with no link to reset the password, why?

Dropboxer

Hi @kmualla; how are you today?

 

Could you please try clearing your browser's cache and ask for a password reset anew? 

 

If that doesn't help, please try an incognito window or another browser.

 

Let me know the results!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I received an email with no link to reset the password, why?

Explorer | Level 4

It is not a caching issue, I have the same email on multiple devices. I tried clearing browsing data and it the email still missing the reset link.

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Re: I received an email with no link to reset the password, why?

Dropboxer

In that case, I'd suggest trying an incognito window where you are NOT logged into any account and contact our team through the relevant form so we can assist further @kmualla

 

I hope this gets resolved for you soon! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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