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I registered for the 30 day free trial for Dropbox Business but don't want to subscribe

I registered for the 30 day free trial for Dropbox Business but don't want to subscribe

BexyB
Explorer | Level 4

I am trying to cancel my dropbox plus free trial.  I have 3 days left and I am having real trouble.  Can anyone help?                                                                                                                          

1 Accepted Solution

Accepted Solutions

Re: I registered for the 30 day free trial for Dropbox Business but don't want to subscribe

Rob_Cash
Dropboxer

Did a quick look, and it appears you are on Dropbox through Apple, which means you need manage your Dropbox trials, purchases and subscription through the iTunes management.  Unfortunately we can't interact with that as Apple manages all of the account status.  

 

-Rob


@BexyB wrote:
Hi Rich,

Thanks for your reply but there is no "cancel trial" link. Just a message to let me know that my trial ends in 3 days.

 

View solution in original post

5 Replies 5

Re: I registered for the 30 day free trial for Dropbox Business but don't want to subscribe

Rich
Super User II

Dropbox Plus, or Dropbox for Business? They're different products.

 

Cancelling Dropbox Plus: https://www.dropbox.com/help/space/cancel-plus

Cancelling Dropbox for Business: https://www.dropbox.com/help/business/cancel-subscription

 

What problem are you having?

Re: I registered for the 30 day free trial for Dropbox Business but don't want to subscribe

BexyB
Explorer | Level 4
Hi Rich,

Thanks for your reply but there is no "cancel trial" link. Just a message to let me know that my trial ends in 3 days.

Re: I registered for the 30 day free trial for Dropbox Business but don't want to subscribe

Rob_Cash
Dropboxer

Did a quick look, and it appears you are on Dropbox through Apple, which means you need manage your Dropbox trials, purchases and subscription through the iTunes management.  Unfortunately we can't interact with that as Apple manages all of the account status.  

 

-Rob


@BexyB wrote:
Hi Rich,

Thanks for your reply but there is no "cancel trial" link. Just a message to let me know that my trial ends in 3 days.

 

View solution in original post

Re: I registered for the 30 day free trial for Dropbox Business but don't want to subscribe

BexyB
Explorer | Level 4
Hi Rob

Thanks ever so. Yes you are spot on. I cancelled my trial just in time.
I do appreciate your help with this.

Re: I registered for the 30 day free trial for Dropbox Business but don't want to subscribe

octavs
New member | Level 2

I have also registered for the free account, as I had to download files that someone sent me. I have never used it afterwards, and I was billed for the business account when the trial expired. I have opened a ticket explaining the situation and with no delay I was reinbursed the same day. Dropbox is a serious, professional company and I am sure I will come back as a full paying customer if I would ever need the service. Kudos!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]

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Top contributors to this post

  • User avatar
    octavs New member | Level 2
  • User avatar
    BexyB Explorer | Level 4
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    Rob_Cash Dropboxer
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    Rich Super User II
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