Plans and Subscriptions
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I am trying to cancel my dropbox plus free trial. I have 3 days left and I am having real trouble. Can anyone help?
Did a quick look, and it appears you are on Dropbox through Apple, which means you need manage your Dropbox trials, purchases and subscription through the iTunes management. Unfortunately we can't interact with that as Apple manages all of the account status.
-Rob
@BexyB wrote:
Hi Rich,
Thanks for your reply but there is no "cancel trial" link. Just a message to let me know that my trial ends in 3 days.
Dropbox Plus, or Dropbox for Business? They're different products.
Cancelling Dropbox Plus: https://www.dropbox.com/help/space/cancel-plus
Cancelling Dropbox for Business: https://www.dropbox.com/help/business/cancel-subscription
What problem are you having?
Did a quick look, and it appears you are on Dropbox through Apple, which means you need manage your Dropbox trials, purchases and subscription through the iTunes management. Unfortunately we can't interact with that as Apple manages all of the account status.
-Rob
@BexyB wrote:
Hi Rich,
Thanks for your reply but there is no "cancel trial" link. Just a message to let me know that my trial ends in 3 days.
I have also registered for the free account, as I had to download files that someone sent me. I have never used it afterwards, and I was billed for the business account when the trial expired. I have opened a ticket explaining the situation and with no delay I was reinbursed the same day. Dropbox is a serious, professional company and I am sure I will come back as a full paying customer if I would ever need the service. Kudos!
[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to Ask help from the Community here.]
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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