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I subscribed to DropBox Plus but my plan is still basic. I was charged for almost 2 years for this.

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I subscribed to DropBox Plus but my plan is still basic. I was charged for almost 2 years for this.

Explorer | Level 3

Hello, 

As i mentioned above, i was charged for almost 2 years for something i didn't had acces to. 

My accoun was always «basic» even though i was charged for Plus. Whenever i tried to upgrade, even though, theoretically i didn't neede to, i was not allowed. 

My subscription was via Apple Store. 

Also, getting any type of help from Dropbox in the form of a real person is almost impossible, i never figured it yet how to do it. 

My question is: how can we find a solution to this problem? 

Thank you. 

1 Accepted Solution

Accepted Solutions
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Re: I subscribed to DropBox Plus but my plan is still basic. I was charged for almost 2 years for th

Not applicable

Hello @aalungu 

 

You will need to contact Apple Support regarding this matter, as you paid via Apple App store. Dropbox doesn't have access to payment information for subscriptions started in third-party app stores. I hope this helps!

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Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

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View solution in original post

1 Reply 1
Highlighted

Re: I subscribed to DropBox Plus but my plan is still basic. I was charged for almost 2 years for th

Not applicable

Hello @aalungu 

 

You will need to contact Apple Support regarding this matter, as you paid via Apple App store. Dropbox doesn't have access to payment information for subscriptions started in third-party app stores. I hope this helps!

-------

HeartDid this post help you? If so please mark it for some Kudos below. 

Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.

Did this post not resolve your issue? If so please give some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 

View solution in original post

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