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I subscribed to the wrong plan and need help with cancelling. Any ideas?

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I subscribed to the wrong plan and need help with cancelling. Any ideas?

Explorer | Level 3
  • I there any way to contact a real person on the phone or email?  I just signed up, mistakenly, for the yearly $ 450.00. Way too much. I don't understand how it is $12.50 per month and they charge me $ 450.00?
    i cancelled the subscription, but would like to keep it at a lesser price. Is it possible?
1 Accepted Solution

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Re: I subscribed to the wrong plan and need help with cancelling. Any ideas?

Super User II

@44Luna44 wrote:

I don't understand how it is $12.50 per month and they charge me $ 450.00?


You signed up for a Business account, which requires a minimum of three licenses, so $12.50 per license x 3 licenses x 12 months = $450.

 


I there any way to contact a real person on the phone or email?

Phone support is available to Business Advanced customers. You can find the support options that are available to you on the Support page.

 

View solution in original post

2 Replies 2
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Re: I subscribed to the wrong plan and need help with cancelling. Any ideas?

Super User II

@44Luna44 wrote:

I don't understand how it is $12.50 per month and they charge me $ 450.00?


You signed up for a Business account, which requires a minimum of three licenses, so $12.50 per license x 3 licenses x 12 months = $450.

 


I there any way to contact a real person on the phone or email?

Phone support is available to Business Advanced customers. You can find the support options that are available to you on the Support page.

 

View solution in original post

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Re: I subscribed to the wrong plan and need help with cancelling. Any ideas?

Explorer | Level 3

I understand that now. But I cancelled within the hour and expressed that I would like to be a $ 12.50 subscriber. Any contract I ever signed had a grace period during during which one could cancel and get a refund. Thanks

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