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I tried to claim my promotional quota, but didn't get it, why?

I tried to claim my promotional quota, but didn't get it, why?

markmurphy2020
New member | Level 2

Hi community,

 

after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing Dropbox accoungt but the 25GB never showed. Dropbox is still installed and I didn't do anything else.

Is there a way to still redeem the promotion? What did I do wrong?

 

Thanks in advance and best regards,

 

Mark

1 Reply 1

Re: I tried to claim my promotional quota, but didn't get it, why?

Jay
Dropboxer
Hi @markmurphy2020, thanks for joining the Community!

Could you try completing the Get Started page to see if this helps in claiming the promotion?

Did you sign into Dropbox using the pre-installed version of Dropbox on your machine?

This will help me to assist further!

Jay
Community Moderator @ Dropbox
dropbox.com/support


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