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I upgraded from my phone, but any account isn't showing this, why?

Explorer | Level 4

Yesterday I make payment through my apple account  but my Dropbox account is not upgraded yet.

Is it takes time?

 
 
1 Accepted Solution

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Highlighted

Re: I upgraded from my phone, but any account isn't showing this, why?

Dropboxer
Dropboxer

Hi @Francesco Sapio, I just wanted to jump in and ask if you've also tried restoring your purchase from your Dropbox app on your Apple device?

 

To do so, follow the below steps:

  • Tap on the Account tab on your Dropbox mobile app. 
  • Go to the gear icon at the top of your screen to access your settings.
  • Select Restore purchases.

If you can't see the Restore purchase option, it usually means that your mobile app isn't up to date, and you'll need to update it from the App Store on your device and try again.

 

Let us know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

4 Replies 4
Highlighted

Re: I upgraded from my phone, but any account isn't showing this, why?

Dropboxer
Dropboxer

Hi @Francesco Sapio, thanks for messaging today!

 

Can you see any confirmed or attempted payments on this page?

 

Have you contacted Apple directly to see if there is any issue with the transaction on their end?

 

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: I upgraded from my phone, but any account isn't showing this, why?

Explorer | Level 4

From apple the payment is done and I received also the invoice from them, I had contact them and from their side the monthly updated is done.

On this page still is not coming out, and when I put the id that apple give me. Dropbox says is not valid.

Highlighted

Re: I upgraded from my phone, but any account isn't showing this, why?

Dropboxer
Dropboxer

Hi @Francesco Sapio, I just wanted to jump in and ask if you've also tried restoring your purchase from your Dropbox app on your Apple device?

 

To do so, follow the below steps:

  • Tap on the Account tab on your Dropbox mobile app. 
  • Go to the gear icon at the top of your screen to access your settings.
  • Select Restore purchases.

If you can't see the Restore purchase option, it usually means that your mobile app isn't up to date, and you'll need to update it from the App Store on your device and try again.

 

Let us know how it goes, thanks!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: I upgraded from my phone, but any account isn't showing this, why?

Explorer | Level 4

Lusil Thanks so much it works.

 

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