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I upgraded in January - Dropbox took my money and haven't given me more space

New member | Level 2
New member | Level 2

Money was taken January 25th and now i've just tried to upload a really important document and its asking me to upgrade, saying i've used up my 2 GB .. 
Dropbox, please get this sorted out like NOW ..
Thank you !!

1 Accepted Solution

Accepted Solutions
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Re: I upgraded in January - Dropbox took my money and haven't given me more space

Dropboxer
Dropboxer
 
Welcome onboard, I'd be glad to help you clarify as soon as possible, sorry to hear about the frustration caused. 
 
I’ve located your open support ticket and I’ve made sure that a team member has replied to you there, asking you some more information, so that they help you access your paid subscription. At your convenience, could you check your inbox for this message and let me know if you have any issues locating the reply, so that I make sure that you receive it again? 
 
Let me know if you need further assistance! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
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View solution in original post

1 Reply 1
Highlighted

Re: I upgraded in January - Dropbox took my money and haven't given me more space

Dropboxer
Dropboxer
 
Welcome onboard, I'd be glad to help you clarify as soon as possible, sorry to hear about the frustration caused. 
 
I’ve located your open support ticket and I’ve made sure that a team member has replied to you there, asking you some more information, so that they help you access your paid subscription. At your convenience, could you check your inbox for this message and let me know if you have any issues locating the reply, so that I make sure that you receive it again? 
 
Let me know if you need further assistance! 
 
Warm regards, 
JaneA

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

Heart Did this post help you? If so please give it a Like below. 
 Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
 Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

View solution in original post

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