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I upgraded my account and I want to cancel it. How can I do it?

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I upgraded my account and I want to cancel it. How can I do it?

Explorer | Level 3

Hi everyone,

 

I upgraded my account however i had some troubles with the internet and bought the same plan two times.

How can i cancel it?

3 Replies 3
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Re: I upgraded my account and I want to cancel it. How can I do it?

Dropboxer

Hi @080188; welcome to the Dropbox Community!

 

I'm not sure how this might have happened, but it sounds like you have two accounts with us. Did you upgrade via the app store on a mobile device or through our website directly?

 

As for the steps you need to take to cancel your subscription, you can take a look at this guide: 

 

I hope this helps and please let me know if you have any more questions! 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: I upgraded my account and I want to cancel it. How can I do it?

Explorer | Level 3

Hi Walter,

 

Thank you for your answer.

I bouhgt through website directly.

 

I tried to follow the link that you sent to me, but in my account don´t apper the plans that i bought.

I bought this plans yesterday. Need I to wait to see the new plans apper in my account?

With that, is it possible cancel one?

 

I bought the same plan twice, but i want just one. I have these two purchases in my credit card:

 

Dropbox*Zbvhmlcg9531

Dropbox*Kld9ncnhhtll

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Re: I upgraded my account and I want to cancel it. How can I do it?

Dropboxer

Thanks for the follow up @080188!

 

Upgrades are shown immediately when you make them on our website and based on your description, it sounds like you upgraded some other accounts (associated with different email addresses) and not the one you're currently loking at. 

 

Since you have access to the billing information associated with those charges, I'd suggest using our self served look up tool to find the email addresses that are connected to your payments. 

 

If you're still having issues with locating the account to cancel it, you can use an incognito window while NOT logged into any account.

 

When on this page, click on the 'Need help with a billing issue?' button and submit a Help Request from the relevant option at the bottom of the page and input your payment's information along with an email address we can reach you. 

 

I hope this helps resolve this for you and I wish you a lovely weekend ahead! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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