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I upgraded my account but I'm still getting notifications that my storage is full, any help?

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I upgraded my account but I'm still getting notifications that my storage is full, any help?

New member | Level 2

I upgraded my plan to the plus 2TB plan, but it is still saying storage full and out of space. I need it to update or reload but it won’t.

1 Reply 1
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Re: Upgrade

Dropboxer

Hi there @Kelsie Crowley , thanks for reaching out to us here!

 

Can you let me know where you're getting the notification that your account is full? If you check your Plan page are you seeing your account as Plus or still Basic?

 

Also, can you let me know if you upgraded directly through the website or through the Dropbox mobile app? If the charge was through Google or Apple, then the upgrade was through the mobile app.

 

Let me know and we can go from there!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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