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I upgraded my account but it still only shows 16 GB storage, why is that?

I upgraded my account but it still only shows 16 GB storage, why is that?

Microsindo
Explorer | Level 3

why have I bought 2tb but it's still full and only 18gb display

1 Reply 1

Re: storage

Daphne
Dropboxer

Hello @Microsindo, thanks for reaching out to us here!

 

Can you confirm for me how you upgraded your account?

 

Was it directly through the Dropbox website, or through the app store on your mobile device?

 

If you're not sure, the charge will show if it's through the app store on your bank statement.

 

Let me know and we'll go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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