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I upgraded to Plus but when I sign in my account is only Basic, what can I do?

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I upgraded to Plus but when I sign in my account is only Basic, what can I do?

New member | Level 2

Hi,

 

I subscribed to DropBox Plus February 1, 2020. I haven't tried to access it until today. No matter what I do, I can only access DropBox Basic. I tried the Chat Support, which was entirely unhelpful. I tried emailing support, and received a template response basically saying "no help here, sorry." I am on the verge of just cancelling and deleting. Someone, for the love of all that is good and holy, PLEASE give me an actual answer here. This is intolerable. I'm seriously questioning the wisdom of using a service for which help seems ENTIRELY unavailable.

 

Baby steps please. Like, I mean, tiny, itty bitty baby steps.

Thank you.

1 Reply 1
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Re: Can't Access My Account

Super User II

Visit the Dropbox Support page while you're NOT signed into an account, and you'll see a button for billing issues.

 

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