cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Files lost

I used "Sign in with Google" by mistake when accessing Dropbox and my files are missing, any help?

Alexacontre12
New member | Level 2

I used to sign into dropbox via phone with my email and password. I accidnetally clicked "sign in with google" one time and it used the same email but all my files are gone. when I went to sign in regularly, instead of via google, all my files were gone and it was like a whole new account. Help please.

1 Reply 1

Re: Files lost

Daphne
Dropboxer

Hey there @Alexacontre12, I'm sorry to hear about the situation!

 

It shouldn't matter if you use another method like the "Sign in with Google" option when signing into Dropbox, unless you entered a different email address than the one you usually sign into Dropbox with by mistake.

 

Could you just clarify for me when was the last time that you accessed the account before you noticed the files were missing?

 

Is it possible that you created a new account by mistake? If this is the case, you would have the "Getting started with Dropbox" with the date that you signed in and the account was empty.

 

Let me know and we'll go from there!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Are you starting new work habits this year?
Need more support?