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I've an unauthorized charge and I need a refund & need help .. already check out support page !!!

I've an unauthorized charge and I need a refund & need help .. already check out support page !!!

Angelbaby
Explorer | Level 3

I've for clarifying how to submit a help request through the ticketing system.
I followed instructions and submitted my help request providing the required information.

And I don't know why paypal credit card automatic deduction
US $ 208.95 .... is not something I can afford at this time!

Please help me ... I've been no work right now ... how can I live ...
Why is it so difficult to get in contact with someone from Dropbox ??
How can I have this charge removed? Please help me ...

3 Replies 3

Re: I've an unauthorized charge and I need a refund & need help .. already check out support pag

Mark
Super User II

You need to do so logged in to that account via www.dropbox.com/support. However, please note that unless legally obliged Dropbox T&Cs do state no refunds.

 

If you cannot find an option use an incognito window and choose the help logging in.


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Re: I've an unauthorized charge and I need a refund & need help .. already check out support pag

Angelbaby
Explorer | Level 3

I have created 2 open tickets 6 hour ago ... but no one reply and help! I just worried ... 

Re: I've an unauthorized charge and I need a refund & need help .. already check out support pag

Mark
Super User II

Support only works Monday through Friday - it will be a few days before you get a reply. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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  • User avatar
    Mark Super User II
  • User avatar
    Angelbaby Explorer | Level 3
What do Dropbox user levels mean?
Need more support?