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I've been billed twice. What do I do?

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I've been billed twice. What do I do?

New member | Level 2

I have 2 accounts with Dropbox using different emails and they are both on basic subscriptions however i have been billed £19.99 in September and October now and cannot find a way of contacting them to sort. Has anyone else had this problem or know of a way to resolve it.

Thanks Megan 

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Re: Billing

Super User II

@Megan Turner  wrote:

I have 2 accounts with Dropbox using different emails and they are both on basic subscriptions however i have been billed £19.99 in September and October now and cannot find a way of contacting them to sort.


You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank as well.

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