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I've been charged for my subscription through Apple but my plan is Dropbox Basic, why?

pizurica New member | Level 2
New member | Level 2

Hi, I recently upgraded Dropbox account via Apple, at the subscription area. But few days later I received an email from dropbox stating as follows: “We recently downgraded your account to Dropbox Basic because we received notice from Apple that they were unable to process payment for your plan”. The thing is that I got an invoice and a receipt but I think it seems that Dropbox has my subscription differently. Apple does not want to refund. What should be done? Thanks.

1 Reply 1

Re: Subscription

Hi there @pizurica
Initially, please note that if you purchase an upgrade for Dropbox inside of the app, the upgrade will be applied to the account you are signed into on your Dropbox mobile app at the time of the purchase.
You can view the email address of the account that you are signed into on your Dropbox app by viewing the Settings page:
  1. Open the Dropbox app, and select Settings
  2. You should see the email address at the top
  3. If you have paired a personal and business account, select "Personal" to view the email address
Nonetheless, since you mention that you upgraded your Dropbox account via the app on your phone, Apple support may be able to further assist in regards to this as they’ll have more info on the matter. 
I understand that this may not be the ideal response you were looking for but I do hope this helped to some extent. 

Community Moderator @ Dropbox

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