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I've payed for a subscription but my account hasn't been upgraded

I've payed for a subscription but my account hasn't been upgraded

myvalo
New member | Level 2

Hi community, 

I've payed for a subscription but my account hasn't been upgraded. It's been 10 days since the transaction. 

Customer support is not responding to my issue. This is really frustrating. 

What should I do next? 

1 Reply 1

Re: I've payed for a subscription but my account hasn't been upgraded

Lusil
Dropboxer

Hey @myvalo, let's see what we can do here. 

 

Could you first clarify if you upgraded your subscription from our page or if you did it using your mobile device?

 

Also, if you submitted a ticket to our Support team, let me know the ID (eg. #1234567) so that I can look into it for you. 

 

Thanks!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


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