Dropbox accounts & billing
Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.
Hi community, I've payed for a subscription but my account hasn't been upgraded. It's been 10 days since the transaction. Customer support is not responding to my issue. This is really frustrating. What should I do next?
Hey @myvalo, let's see what we can do here.
Could you first clarify if you upgraded your subscription from our page or if you did it using your mobile device?
Also, if you submitted a ticket to our Support team, let me know the ID (eg. #1234567) so that I can look into it for you.
LusilCommunity Moderator @ Dropboxdropbox.com/support
Did this post help you? If so, please give it a Like below. Still stuck? Ask me a question! Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.
The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on Twitter or Facebook.
For more info on available support options, see this article.
If you found the answer to your question, please 'like' the post to say thanks to the user!