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I've upgraded my plan but can't see my paid subscription, why?

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I've upgraded my plan but can't see my paid subscription, why?

New member | Level 2

Hello,
Yesterday I upgraded my account from basic and even received an email confirming it. Account still shows basic so I tried to restore my purchase, but all it says it couldn’t be completed Error 403. Not sure what I should do?

1 Reply 1
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Re: I've upgraded my plan but can't see my paid subscription, why?

Dropboxer

Hey there @Vintagebella33, thanks for checking in with us. 

 

If you subscribed to one of our paid plan using your iOS, you'll have to contact Apple support directly, as they may have more info on the matter. 

 

If you're still having trouble or you have any other questions, don't hesitate to get back to me. Cheers!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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