Hi @coletivomob.
Thanks for joining the Community.
I located the open email communication you have with our social media team. I nudged the agent assisting you and you will soon get a response.
I am unable to see your account details via the Community to let you know if you are eligible for a refund, unfortunately. 
I hope you are! 
Fiona
Community Moderator @ Dropbox
https://dropbox.com/support
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