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I want to cancel my account I no longer have access to

I want to cancel my account I no longer have access to

horneacarl
New member | Level 2

Hi all:  In the past I had a personal account, but used my work email to create the account. I left the job and forgot about the account. I contacted Dropbox about helping me regain access to my account. They cannot because the orignal email no longer exists. How do I get Dropbox to just cancel the whole account and stop charging me?

1 Reply 1

Re: CANCEL ACCOUNT I NO LONGER HAVE ACCESS TO

Rich
Super User II

@horneacarl wrote:

How do I get Dropbox to just cancel the whole account and stop charging me?


You'll need to contact Dropbox Suport directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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