This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
English
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox accounts & billing

Make your Dropbox account work for you, with the help of Community users like you. Join in or start a discussion of your own.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I want to cancel my subscription

I want to cancel my subscription

Phoenix602
New member | Level 2
December

I have tried several times to cancel my subscription. My Google play says I don't have any subscriptions and I can't find anything in the app. My chard is being charged every month. Please help

  • 0 Likes
  • 1 Replies
  • 60 Views
0 Likes
Reply
1 Reply 1

Re: I want to cancel my subscription

Walter
Dropboxer
December

Hi @Phoenix602; welcome to our Community and sorry to hear you're having issues with cancelling your subscription. 

 

Can you please clarify how you had upgraded in the first place? Was this through our website directly or the app store on a mobile device?

 

While we're at it, what is your account's plan tab showing at the moment?

 

Let me know what you find!

Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

0 Likes
Reply
Poll
Are you starting new work habits this year?
Vote
Hide Results
Well, we know it can be hard to keep up good habits, so we made a new working from home cheat sheet, with some good habits, some things to avoid and some tips for making your day a little easier. Check it out here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?