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I want to switch to an individual plan but what happens then?

Explorer | Level 3

Hi, I made a goof, I've been on a trial of the Standard Dropbox Business plan when what i should have selected was the Professional for individuals. Like an idiot I only noticed now, with one day to go on the trial, and having uploaded just over 200GB. 

This still falls well within the 2TB limit of the Professional plan, but I tried to sign up for that instead of the Standard, but it doesn't want to let me. When I try to purchase the Professional, it gives me a message "You can't connect to the same account".

I assume that the obvious option would be to let the trial to expire and just sign up for the Professional, but would that mean I lose the 200GB of data? Of course I have this all on my local drive, but I have a draconian fair use policy with my ISP that I may violate if I upload yet another 200GB. Do I have any other options than this?

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Switching account in trial

Dropboxer
Dropboxer

Hey there @DWD - how are you today?

Why don't you just cancel your trial and revert to an individual account at which point you'd be able to re-upgrade; only to the right plan this time?

Please be aware that if your account is downgraded, Dropbox will not delete any of your files.

If your Dropbox folder becomes over quota (during this process) all that should happen is that syncing stops (so I'd suggest that you do this after confirming that your desktop app is "up to date" which in turn would mean you're fully synced). Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files. You can also read more about this in our Help Center:

https://www.dropbox.com/help/billing/subscription-promotion-expire

Now, if you'd like to modify your current Dropbox subscription indeed, you can do this in your account settings: https://www.dropbox.com/team/admin/billing/manage

Cancel the trial from there and then upgrade to your desired plan from our plan's page directly:  https://www.dropbox.com/plans 

If you'd like to be charged on a monthly basis please make sure to choose the monthly plan as it usually defaults to the annual one (you get 17% discount on the total cost when you go with the annual plan). 

I hope this information helps and please let me know how this goes!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

5 Replies 5
Highlighted

Re: Switching account in trial

Dropboxer
Dropboxer

Hey there @DWD - how are you today?

Why don't you just cancel your trial and revert to an individual account at which point you'd be able to re-upgrade; only to the right plan this time?

Please be aware that if your account is downgraded, Dropbox will not delete any of your files.

If your Dropbox folder becomes over quota (during this process) all that should happen is that syncing stops (so I'd suggest that you do this after confirming that your desktop app is "up to date" which in turn would mean you're fully synced). Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will not sync any new files. You can also read more about this in our Help Center:

https://www.dropbox.com/help/billing/subscription-promotion-expire

Now, if you'd like to modify your current Dropbox subscription indeed, you can do this in your account settings: https://www.dropbox.com/team/admin/billing/manage

Cancel the trial from there and then upgrade to your desired plan from our plan's page directly:  https://www.dropbox.com/plans 

If you'd like to be charged on a monthly basis please make sure to choose the monthly plan as it usually defaults to the annual one (you get 17% discount on the total cost when you go with the annual plan). 

I hope this information helps and please let me know how this goes!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Switching account in trial

Explorer | Level 3

Thanks Walter, I'm on the road right now seeing clients, but will try that this evening

Highlighted

Re: Switching account in trial

Dropboxer
Dropboxer

Take your time @DWD - just keep me posted (when/if you get the chance).

Until we speak again, have a lovely and fruitful day ahead.

Cheers!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Highlighted

Re: Switching account in trial

Explorer | Level 3

Hi Walter, thanks, I cancelled my Standard trial and purchased the Professional plan. All my files are still there, nothing lost, thanks for your help

Highlighted

Re: Switching account in trial

Dropboxer
Dropboxer

Glad I could help and thanks for the update on this one @DWD - I appreciate it. 

If you come up with any questions in the future, don't hesitate to ask; we're always one post away!

In the meantime, thanks so much for using Dropbox and have a marvelous weekend!

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior or have a similar question, feel free to Ask for help from the Community here.]



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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